About This Privacy Policy: hey baij takes your privacy seriously. Reading this policy will help you understand exactly what information we use, how we use it, and why.
1 Introduction
Hey Baij (heybaij.app) is an international online gaming platform that has been delivering safe and entertaining gaming experiences to millions of players. We believe you should always be in control of your personal data.
This Privacy Policy clearly outlines what information hey baij collects, how it is collected, why it is collected, and how long it is retained. This policy has been developed in accordance with international data protection laws and standards.
By using Hey Baij's website, mobile app, or any of our services, you are considered to have accepted the terms of this Privacy Policy.
Important: We never sell your personal data to third parties. Your information is used solely to improve Hey Baij's services and to meet legal obligations.
2 Data Collection
Hey Baij collects your information in several ways. Here's a breakdown of what is collected and how:
a) Information you provide directly:
- At registration: name, mobile number, email address, date of birth.
- During KYC verification: a copy of your National ID or passport.
- At the time of payment: mobile banking number (Mobile Pay/Nagad/Rocket).
- When you contact support: the content of your chat or email.
b) Automatically Collected Information:
- IP address and device information.
- Browser type and operating system.
- Which pages were visited on the site, when, and for how long.
- Gaming activity and betting history.
- Cookies and related tracking data.
| Data Type |
Reason for Collection |
Required? |
| Name & Mobile | Account Creation & Communication | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| National ID Card | KYC Verification | Yes on Withdrawal |
| Payment Information | Transaction Processing | Yes |
| IP Address | Security & Fraud Prevention | Automatic |
| Cookies | Improving User Experience | Optional |
3 Use of Information
Hey Baij uses your data for the following purposes:
- Account Management: To create, verify, and manage your account.
- Providing gaming services: To process bets, gameplay, and winnings payments.
- Financial Transactions: To process deposits and withdrawals.
- Security Assurance: To prevent fraud, money laundering, and illegal activity.
- Contact: To send you important notices, offers, and updates.
- Service Improvement: To personalize your gaming experience based on your preferences.
- Legal Obligations: To meet regulatory and compliance requirements.
Hey Baij never sells your data to third parties for marketing purposes. If you'd prefer not to receive promotional messages from Hey Baij, you can opt out by contacting our support team.
4 Data Retention
Hey Baij stores your data on secure servers. Retention periods vary depending on the type of data:
- Account data: retained for as long as the account is active, and for a minimum of 5 years after closure.
- Financial transaction records: minimum 7 years (legal requirement).
- Gaming history: 3 years.
- Support chat records: 2 years.
- Cookie data: retained until the browser session ends or for up to 1 year.
Data Deletion Request: Beyond legal obligations, you may request that our support team delete your personal information. However, data may be retained if there is an ongoing dispute or investigation.
5 Third-Party Sharing
Hey Baij does not sell or rent your personal data to third parties. However, information may be shared in the following limited circumstances:
- Payment Processor: With mobile banking partners to process transactions.
- Identity Verification Services: With trusted verification partners for the KYC process.
- Law Enforcement: When required by court order or lawful investigation.
- Game Provider: Only the minimum data necessary to operate live games.
- Anti-Fraud System: With specialized services for fraud prevention.
When sharing information with third parties, Hey Baij ensures they uphold the same level of privacy and security standards.
6 Cookies Policy
Hey Baij uses cookies on its website and app. Cookies are small data files stored on your device that help improve your browsing experience.
- Essential Cookies: Essential for maintaining login sessions and ensuring account security.
- Functional Cookies: To remember your preferred language and settings.
- Analytics Cookies: To understand which sections of the site are used most.
- Marketing Cookies: To show you relevant offers based on your preferences.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.
7 Your Rights
Under Hey Baij's Privacy Policy, you have the following rights:
1
Right to Access
You may request to know what information Hey Baij holds about you.
2
Right to Rectification
You may request corrections if any of your personal information is inaccurate.
3
Right to Erasure
You may request deletion of your data beyond what is required by legal obligations.
4
Right to Restrict Processing
You may request that the use of your information be restricted to specific purposes.
5
Right to Object
You may object to marketing communications or the processing of your data.
6
Right to Data Portability
You may request a copy of your information in a commonly used format.
To exercise these rights, email us at support@heybaij.app or Help CenterGo to.
8 Protection of Minors
Hey baij strictly prohibits anyone under 18 from using the platform. We never knowingly collect personal information from minors.
- Date of birth is verified at the time of registration.
- Age verification documents may be requested to review suspicious accounts.
- If a minor's information is detected, the account is immediately suspended and the associated data is deleted.
If a parent or guardian discovers their child is using Hey Baij, please email support@heybaij.app immediately. We will take prompt action.
9 Security Measures
Hey Baij uses industry-leading security measures to keep your data protected:
- SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL.
- Two-Factor Verification: Two-factor authentication for account login.
- Payment Security: Payment details are stored in a separate encrypted vault.
- Regular Security Audits: Regular system audits conducted by third-party experts.
- Fraud Detection: Our real-time monitoring system detects suspicious activity.
- Staff Training: hey baij staff receive regular training on data protection practices.
Please Note: Hey Baij will never ask for your password or OTP via email or phone. Any such request is a fraudulent communication.
10 Policy Updates
Hey Baij may update this Privacy Policy from time to time. For significant changes:
- Advance notice will be sent to your registered mobile number or email address.
- A notice will be posted on the website's homepage.
- The "Last Updated" date at the top of the page will be changed.
Continued use of Hey Baij after any changes will be considered acceptance of the updated Privacy Policy.
11 Contact
If you have any questions or concerns about our Privacy Policy, please reach out to us:
- Email: privacy@heybaij.app
- General Support: support@heybaij.app
- Live Chat: Click the help icon on the website or app.
- Help Center: Help Center Page View.
We aim to respond to all privacy-related complaints within 15 business days.